Privacy Policy for Hugo Housing Authority
Introduction
Welcome to the official website of the Hugo Housing Authority (“Authority”). This Online Privacy Policy (“Policy”) explains how we collect, use, store, and share your information, along with your rights regarding your personal data.
By accessing the Hugo Housing Authority website, you agree to this Policy. If you do not agree, please discontinue your use of our website and services.
For questions or concerns regarding this Policy, contact us at info@hugoha.org.
Scope of Policy
This Policy applies to all information collected through the following channels:
Our official website
Mobile applications (“Apps”) managed by the Authority
Services, events, and platforms such as Yardi Voyager and RentCafe used for tenant and property management
Accessibility Statement
We are committed to ensuring that our website is accessible to all users, including those with disabilities. We follow the Web Content Accessibility Guidelines (WCAG) and comply with the Americans with Disabilities Act (ADA) to provide an inclusive experience.
Accessibility features include:
Text resizing options for improved readability
Compatibility with screen readers and Braille displays
Alternative text descriptions for images
Captions for multimedia content
For accessibility assistance or to report an issue, please contact us at info@hugoha.org.
What Information Do We Collect?
We collect both personal and non-personal data to provide and improve our services. We collect only the minimum information necessary to operate effectively.
Personal Identifiable Information (PII)
We may collect the following PII when you voluntarily provide it:
Name
Email address
Phone number
Mailing address
Payment details (credit card number, expiration date, billing address)
Account credentials (username and password)
Tenant or applicant information related to housing services (applications, leases, maintenance requests)
Data from Minors
Our services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors.
If you believe a minor has provided personal data, contact info@hugoha.org, and we will promptly delete the information.
Automatically Collected Data
When you visit our website or use services such as RentCafe, we may automatically collect non-personal data, including:
IP address
Browser type and operating system
Device model and specifications
Referring URLs and navigation patterns
Usage data (pages visited, time spent, interactions)
We may use analytics tools (such as Google Analytics) to evaluate website performance and improve user experience.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality and usability.
Types of Cookies We Use:
Session Cookies – Maintain functionality during your visit
Persistent Cookies – Remember user preferences
First-Party Cookies – Set by our website
Third-Party Cookies – Used by service providers (e.g., analytics tools)
You can manage or disable cookies through your browser settings. Disabling cookies may limit some website features.
How to Manage Cookie Preferences
Users may manage cookies through browser settings:
Google Chrome
Mozilla Firefox
Microsoft Edge
Apple Safari (Mac & iOS)
Instructions are available through each browser’s official help resources.
How Do We Use Your Information?
We use your information for legitimate business purposes, including:
Secure account creation and authentication
Processing applications, leases, and payments via Yardi Voyager and RentCafe
Responding to inquiries and maintenance requests
Sending service-related notices and updates
Improving website performance and accessibility
Security monitoring and fraud prevention
How Do We Share Your Information?
We share information only with trusted partners necessary to operate our services.
Categories of Recipients:
Yardi Systems, Inc. (Yardi Voyager & RentCafe)
Payment Processors for secure transactions
Cloud Storage Providers for data storage and backups
IT and Security Service Providers
Analytics Providers (e.g., Google Analytics)
Internal Sharing:
Information may be shared internally within Hugo Housing Authority for operational purposes.
Legal Requirements:
We may disclose information when required by law or to protect the rights, safety, and security of users or the Authority.
We do not sell or rent personal information to third parties.
Data Security
We implement industry-standard safeguards to protect your data, including:
Encryption of sensitive information
Multi-factor authentication for administrative access
Regular system updates and security audits
If a data breach occurs, we will notify affected users and authorities as required by law.
Third-Party Websites
Our website may include links to third-party websites. Hugo Housing Authority is not responsible for the privacy practices of external sites. Users should review third-party privacy policies before providing information.
Retention of Data
Personal information is retained only as long as necessary to fulfill service purposes or meet legal requirements.
Your Data Protection Rights
You have the right to:
Access your personal data
Request corrections
Request deletion (subject to legal requirements)
Object to certain data processing
Request data portability
Withdraw consent
File a complaint with a supervisory authority
To exercise these rights, contact info@hugoha.org. Requests are processed within required legal timeframes.
International Data Transfers
If applicable, appropriate safeguards are used to protect personal data transferred outside your country of residence.
Children’s Privacy
We do not knowingly collect data from individuals under 18 years of age.
Changes to This Privacy Policy
This Policy may be updated periodically. Continued use of the website indicates acceptance of the revised Policy.
Contact Information
Hugo Housing Authority
300 13th Place
Hugo, OK 74743
Phone: 580-326-3348
24/7 Maintenance: 580-317-4053
Email: info@hugoha.org
Last Updated: February 13, 2026